Nissan names Ashley Gatlin as VP and Chief Customer Satisfaction Officer for the U.S. and Canada

As the luxury division of Nissan Motor Corporation, INFINITI benefits directly from Nissan’s vast engineering expertise, stringent manufacturing standards, and focus on owner satisfaction. Thanks to this strong partnership, continuous progress in leadership, quality assurance, and vehicle reliability directly enhances the lineup and overall experience we offer our drivers.

In her new capacity, Gatlin will lead Nissan’s Total Customer Satisfaction division throughout the U.S. and Canada, prioritizing vehicle safety, build quality, driver retention, and overall customer satisfaction. Working cross-functionally, she will drive efforts to boost vehicle reliability while keeping customer feedback at the heart of company operations.

Gatlin brings over 25 years of experience at Nissan to the role, having held leadership positions in Engineering, Supply Chain Management, Manufacturing, and Total Customer Satisfaction. Most recently, she served as senior director of Total Customer Service, where her duties grew to include overseeing Warranty & Compliance, Overseas Chief Quality Engineering, Field Quality Investigations, and Quality Strategy Management across the U.S. and Canada.

She steps into this post as Nissan continues to receive major industry praise for product quality and customer care. The Nissan Rogue took top honors in the compact SUV category in the J.D. Power 2026 U.S. Initial Quality Study, and the Nissan Murano was named the most dependable midsize SUV for the second year in a row in the J.D. Power 2026 U.S. Vehicle Dependability Study.

These award-winning models and many others are available right here at our dealership in Springfield, MO. To browse our selection or schedule a test drive, contact INFINITI of Springfield today.