Customer Testimonials
Ryan was absolutely incredible finalizing a deal for us in less than 72 hours. He was friendly and responsive. The papers and car were ready to sign and drive as soon as we arrived. He was also transparent about the vehicles we looked at. We appreciate his hard work!
From Larry Kennedy, Eric Shomaker and Nic Hover, we have been treated fairly by this dealership for service. These guys went above and beyond to do their best to fix our car. They kept us updated and do to staffing issues and training schools, they had to pass us to a larger dealership that could diagnose our car's issue. We are happy with their outstanding customer service and thank them for doing their best to repair our car. We sincerely appreciate you all. I would recommend this dealer because they care about the customer and keeping the customer informed. ... Read More DealerRater - Jul 25, 2024
Ongoing service problems with qx80 Batteries replaced , car won’t start Now again car won’t start When I called for help told to just bring it in . Indifferent attitude from service . Won’t be going back and will be trading vehicle Low mileage Sjouke not be having these problems
All very friendly & considerate. The dealership is well kept & very attentive. There’s a good selection of new & used cars available.
Unethical Dealership!
I’m an out of state buyer and chose to speak directly with the used car manager to begin with.
I spoke with “K” on Tuesday, and we finalized the deal except for a few details. He stated that we would wrap things up the following morning.
“M.H” the salesman got involved in the deal and things went sideways from there. “K” was not at work on Wednesday and that’s when the lies began. I asked to sign the papers and begin the purchasing process. All of the sudden I was told that I couldn’t ... Read More DealerRater - Sep 18, 2023
Great people to work with and knowledgeable service personnel. I recommend the Springfield INFINITI dealership.
They’ve changed for the worse. Im not happy and i will not continue to praise them.
Finally found an honest, knowledgeable and professional INFINITI dealership. Got a good price on my new car and a fair price for my trade. Had to drive 250 miles but it was worth it.
Timely, professional, thorough, neat, and precise describes our INFINITI experience last week! I greatly appreciate the expertise, quality, and care that was provided to my recently purchased 2019 INFINITI service. My hubby and I will be back!🎯🌟
Residing from out-of-state (OK), I must confess this has been the most pleasant experience of purchasing a vehicle. The entire staff (Victor, Kory, Mathew and Eric) was in constant contact with me and updating me with current status. I have never been in contact with so many people at one dealership in my life. Victor was my salesman and treated us with the utmost respect and made sure we were pleased with our purchase. Thanks Victor and all the other employees at INFINITI of Springfield for making this the best purchase of all other vehicles we have owned.
This was the second time that I have purchased from INFINITI of Springfield. So I have a 10 year history with this dealer and their service department. It took a little longer than usual to get the new 2022 QX60, do to the shortage of chips etc…and was elated when it finally came in. Victor was our salesman, very knowledgeable and a pleasure to speak to. He kept in contact during the whole process. In the end, after purchasing the car, you deal with the service department which was part of my decision to go with another INFINITI. You develop a ... Read More DealerRater - Jul 21, 2022
Larry Spears is an excellent service advisor. I highly recommend the service department at INFINITI of Springfield.
The entire staff at INFINITI was fabulous. I bought 2 cars on the same day and traded one on as well. I could not be happier.
I recently had my car serviced. I was very pleased and will return for future service. Larry the service advisor was very professional and helpful.
Very well informed on the vehicle. Extremely nice & helpful. My sales person was very nice & took the time to make me feel comfortable & worked hard to get me a deal I could live with.
Had good professional experience in buying from them. Better appreciation of customer’s intent helps. Nothing to complain or unhappy about ! Which indeed is a compliment from me
INFINITI of springfield is the best service department in town. Larry and Ryan were great. They got my car fixed fast and for a fair price. Thank you!
My wife and I purchased a new vehicle from this dealer today and everyone we came into contact was very friendly and helpful. I will recommend this dealer to others looking to buy.
