It’s unfortunate that people often only appreciate the value of a good dealership after encountering a bad one. Fortunately, we aim to ensure you never have to experience the frustration of dealing with a subpar dealership. As an INFINITI dealer, we take pride in being associated with one of the top retailers in America. INFINITI is renowned for its commitment to refining every aspect of its vehicles and dealerships, which is why we excel at what we do.
INFINITI Wins Again with Dealer Response
This achievement is a testament to the collaboration between INFINITI and its dealers. Thanks to outstanding training, effective communication, and INFINITI’s emphasis on design, we can provide our customers with prompt and efficient responses to their inquiries and concerns. The Vice President of INFINITI Americas Group captured it perfectly by stating, “Ensuring our INFINITI customers have access to a dedicated team that meets all their needs through a positive and seamless experience is of utmost importance to us.”
The Great Communicator
At our dealership, we share INFINITI’s goals and philosophies. When a customer has questions, we believe they should have various channels to obtain answers. We offer online, phone, text, live chat, and in-person support, adhering to INFINITI’s commitment to meeting customers where they need us the most.
Friendly Professionalism
Finding the balance between professionalism and friendliness can be challenging. While professionalism requires restraint and seriousness, friendliness often necessitates a more lighthearted approach to interactions. We recruit individuals who possess the ability to exhibit both professionalism and friendliness. Our customers consistently acknowledge our success in achieving this delicate balance.
The Right Answers
Merely responding to customers is never enough for us or INFINITI. To ensure customer satisfaction, it is crucial to provide accurate answers in the appropriate tone. We continuously strive to enhance our communication lines with customers. Our team promptly responds to initial customer contacts, ensuring that each customer receives a friendly and correct answer to their questions. Balancing responsiveness and accuracy is a challenging task, but INFINITI dealerships like ours are adept at navigating this fine line.
Learn More about INFINITI
INFINITI dealerships work diligently to stay ahead of the competition and proudly represent this remarkable luxury brand. If you would like to learn more about why so many people choose INFINITI vehicles and dealerships as an integral part of their lives, please don’t hesitate to contact us.
Connect with us
