Hear What Our Customers Have to Say
"Harry's and Joyce's Experience"
Hello Steve. We wanted you to know what a pleasurable buying experience we had with your dealership. You'll recall we purchased the pre-owned 2013 Infiniti JX35. Your professionalism and willingness to work with us was refreshing and greatly appreciated. Your sales consultant, Robert Everud, couldn't have been nicer or more helpful. He's a great ambassador for Infiniti. Our friends are so impressed, as are we, that you sent Robert to St. Louis to pick us up and drive us the three plus hours to Springfield. That's a first for us! Michael Jordan, your business manager, fully explained the financing process with professionalism and a touch of humor. A process most people dread was made comfortable by Michael's easy going business style. Today we called your Parts Department to order additional accessories for the JX. Kevin couldn't have been nicer or more helpful. Please let Robert, Michael, and Kevin how much we appreciate all they've done to make this an outstanding buying experience for us. The JX is our fourth Infiniti. We have two Infiniti dealerships in St. Louis, and never imagined doing business anywhere else. However, we will highly recommend Infiniti of Springfield to our friends, neighbors and family. And, thanks again Steve, for personally helping to make our buying experience one we will not soon forget.
- Harry and Joyce M. 04/06/2013
was a pleasure doing business with you all. We visited Infiniti of
Springfield on three separate occasions. The first two were for scouting
information, determining if your vehicles would fit my needs, and test
driving said vehicles. I appreciated the non-stalker like attitude of
your sales associates and that an e-mail was all that I needed to keep
me informed. On our third visit we came with the intent to buy. Thank
you for a smooth transition from old to new. I am looking forward to
working with James in service when it comes time for maintenance on my
- Brenda A. 02/07/2013
The overall experience was great!
- Karen R. 01/28/2013
my experiences with car dealerships I would have to rate my most recent
as being the best. Not only was my salesman helpful &
knowledgeable but they made my car buying experience stress free
& comforting. Not only was my salesman there through the
purchase but a sured me they would be there fore me through years to
come offering me service & support. I would recommend this
dealership as well as my salesman Bryan to anyone in the market for a
new or used vehicle. Thank you so much Infiniti of Springfield you have
made me one satisfied customer!!!
The best car
buying experience I have ever had!
8/19/2010 I took my car into the Infiniti of Springfield store so
someone could help me figure out?how to change the region on the
navigation andhow to reset for the oil change I had while moving from
Seattle,?WA to Springfield, MO. Kevin Luttrell met with me, and walked
me through the processes I requested. I was?very impressed with Kevin.
He was very pleasant, professional, and he provided the best possible
service. I?asked him if the car sounded rough, or if I would need snow
tires for the winter. He *could* have told me I?needed all sorts of
stuff, but instead he was very honest. I was Very impressed with Kevin,
and the staff at the?dealership who were all very friendly and
professional. You guys are doing a great job, and all of your
efforts?are greatly appreciated! Thank you!
Springfield my 2001 I30T stalled at an intersection at 5 pm. By the time
I got it pushed out of traffic, searched for the local dealer and
called it was 5:30 pm. Not only did Kevin Luttrell return my phone
message, he stayed late while I "limped" the car to the shop. Kevin
checked in my vehicle and loaned me another so I would not miss business
meetings the next day. Then he kept me up-to-date on the parts and
repairs (alternator and battery) so I could plan the remainder of my
trip. I have a great Service Manger at Major Infiniti of Kansas City but
I'll admit; Kevin is every bit as good. Thanks Kevin for going beyond
Steve May is always very
helpful and informative about all the vehicles we have purchased from
both the Chevy and Infiniti Dealership - and we plan to keep coming back
for future purchases. ALSO - Brian, in the finance department, was
great at getting us in and out in a short period of time. At previous
dealerships we have waited for HOURS just to close a deal - so this is
very much appreciated!